• Price Change UP Icon Gold $2,194.00 +18.00
  • Price Change UP Icon Silver $24.42 +0.03
  • Price Change DOWN Icon Platinum $899.00 -9.00
  • Price Change UP Icon Palladium $1,008.00 +2.00

Real Metals Demand Real Conversations

When you call Monex, a live Account Representative will be there to speak with you about owning precious metals. No automated robot caller. No long email chains. Only real, dedicated Account Representatives looking to make a connection.

Monex Believes in Creating Strong Relationships with All Investors

Monex strives for only the highest level of service and communication with any investor looking to acquire precious metals. Begin building a relationship with Monex by filling out the information below.
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Corporate Office

Monex Deposit Company
4910 Birch Street
Newport Beach, CA 92660

Direct Contact

Toll Free:  800-444-8317

About Monex

For more than 50 years*, Monex companies and brand have been America’s trusted name in gold and other precious metals. With customer transactions now totaling over $60 billion, Monex Deposit Company, established in 1987, is today America’s premier precious metals dealer because of our dedication to customer service and satisfaction.

People Also Ask

With Depository storage, will my Custodian send status of delivery?

For depository storage, every customer receives a Commodity Title Transfer Notice directly from the independent depository custodian verifying physical delivery has occurred. The notice includes verification of the depository’s agreement to store your metals and acknowledges that you, the customer, are the sole title holder and owner of the precious metal being stored. Furthermore, you may request a current status of your stored metal from the custodian depository at any time.

Why is there a cost associated with taking personal possession of bullion bars?

Naturally, there is a cost over the metal’s melt value to produce bars. One of the costs associated with taking personal possession of large format bars is in regards to taking delivery outside of the secure chain of custody of refineries, depositories, distributors, and armored carriers. For example, a gold bullion bar’s integrity may be questioned outside the possession of known precious metals market participants.

Why is a Handling Charge added to certain large bar transactions?

Typically, investors prefer to take personal possession of gold, silver, platinum and palladium in coin and small bar format. Large bar transactions, however, are more commonly delivered and stored through our Atlas depository program. Because Atlas storage does not require a handling charge, it is a savings to customers if the amount is not in the ask price, but charged only upon taking personal possession. For the facilitation of online ordering, the online purchasing price includes the handling fee. There are five large bar formats where handling charges apply:

    • 1,000 oz Silver Bars
    • Kilogram Gold Bars
    • 10 oz Gold Bars
    • 10 oz Platinum Bars
    • 10 oz Palladium Bars
When must I report that I believe my package is lost in transit?

In the unlikely event that your package is lost or missing during shipping, you need to contact Monex immediately. At Monex, all packages are covered by transit insurance. For USPS, ‘Lost in Transit’ is understood to be tracking that is not updated for at least five days. For UPS, two days is sufficient. You must contact Monex within 3 days of the last posted tracking date for UPS, and within 7 days of the last posted tracking date for USPS. Once you notify Monex, the case is researched with the carrier, and the claim process begins. Processing a claim can take up to 30 days or more to resolve, and in many cases with USPS, resolution can take months causing further delays. Once you notify us that a package was not delivered and you subsequently receive it, you must notify us on the day of receipt.

When is my precious metals package covered by insurance?

Monex insures all shipments during the transit period. Once your package is delivered to your location, it is no longer considered to be in the transit period. After delivery to your designated delivery location, your property’s homeowners insurance or business insurance would apply to your precious metals package. Be sure to be at your location when it is delivered. If you know you cannot be at the designated delivery location when your package arrives, request USPS delivery service, use Depository storage or pick up at a depository.

When is insurance and shipping free?

Actually, insured shipping of gold and silver is never free. Shipping precious metals are either (1.) included in the price as a product markup or (2.) shown separately, but in either case is part of the overall transaction cost. Don’t be misled by free shipping offers when the cost is actually built into the product’s premiums, or possibly worse, the seller is using less reliable services. Monex offers ‘true’ free shipping to our customers who choose to take delivery of their precious metal purchases through the Atlas depository storage program. With this convenient program, your metal is shipped to a third-party depository completely free of charge.

What is the best way to ship gold and silver?

When shipping gold and silver, depositories and precious metals dealers generally prefer UPS over USPS. UPS is typically faster and offers reliable tracking services. As long as good UPS insurance protocol is utilized, and the recipient is at his destination for delivery, UPS is the preferred carrier. However, UPS does not ship to PO Boxes, and in some cases UPS may deliver your package to your location without a signature. If you choose to use a PO Box or are not at your location when delivered, USPS would be the better option for you, as long as you understand tracking can be unreliable and delivery is slower.

What is best way to ship gold and silver to Monex?

When shipping your metal from home to Monex, we highly recommend using the US Postal Service (USPS), Registered and Insured Mail. Make absolutely sure that your coins, bars or bags are packaged securely so that the quality and value of the items are not diminished in transit.

Should I track my package?

You are responsible to track your package. You are also responsible to ensure that you are at your delivery location when your purchase is delivered. Insurance coverage is transit insurance, and it does not cover your metal after delivery to your location. If you do not contact Monex immediately after learning the carrier has lost your package, claims are designated as suspected fraud. Furthermore, insurance claims are limited to a few days after a package is lost, and any claim made after that period can be rejected by insurance carriers or at the very least difficult to collect.

May I choose between UPS and USPS for shipping gold and silver?

Yes, at Monex you can select between UPS or US Postal Service. However, UPS does not deliver to PO Boxes. For large transactions, many Monex customers have chosen Brinks armored carrier service to ship to a bank, depository or other secure business location. Your Monex account representative can assist you with the ins and outs of shipping choices.

Is UPS better than USPS for shipping precious metals?

For precious metals, UPS is better than USPS in most cases because speed and reliable tracking:

Shipping Carrier: UPS USPS
Speed: Fast Slow
Tracking: Reliable Unreliable
Signature: Unreliable Reliable
P.O. Box: No Yes
How long will it take to process a check payment?

Payment must be initiated no later than the day of purchase. Although Bank Wires are considered “good funds,” checks require a hold period, after which the order will be processed, packaged and delivered. For typical checks under $100,000, the hold funds period is 5 banking days after the check is deposited and 7 to10 banking days for other checks.

How long will it take to get my order?

Monex will send a “Shipping Alert” when your package is released for processing, and will send a “Shipping Confirmation” when we get the UPS or USPS tracking number to provide to you. After that confirmation, it should take less than a week for UPS and a week or two for USPS. However, except for longer periods during the holidays. Some types of packages and certain locations in the United States can be faster.

Can I talk to someone if there is a problem with my shipment?

At Monex, you are always welcome to call your Account Representative about any problems you encounter or even to chat about potential investment opportunities. To understand transaction issues or even market nuances, our knowledgeable Monex account representatives provide the personal touch that sets us apart from other precious metals e-commerce websites.

Can I ship to a location outside the United States?

Online orders are for delivery within the United States. For special delivery requests call your Monex account representative for delivery alternatives.

Can I select UPS or USPS for a PO Box shipping addresses?

Only USPS may be selected if you choose to ship to a PO Box. As an alternative, you may consider utilizing the Atlas Account Brinks depository storage or ask about our vault pickup locations.

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