REVISED DATE 12-31-2019
Protecting your privacy is fundamental to the way Monex Deposit Company and Monex Credit Company (collectively, “Monex,” “we,” “us,” or “our”) and their affiliates conduct business. Although privacy regulations require companies to inform you of their practices regarding the collection and use of your personal information, keeping customer and employee information confidential has always been our policy. We have always known that privacy is important to you, and we are committed to safeguarding your personal information. This Privacy Statement explains how we may collect, use and disclose your personal information.
In the course of offering and providing our products and services, it is common for us to receive sensitive information from and about our customers, including financial and business information, some of which constitutes personal information. Generally speaking, personal information is any information that can be used, directly or indirectly, to identify, locate or contact someone. Types of personal information include names, physical addresses, mailing addresses, social security numbers, email addresses, phone numbers, bank account numbers and driver’s license numbers. Under certain circumstances, personal information may also include other information that can reasonably link to a particular person, such as internet protocol (IP) addresses, unique device identification numbers, employment information, medical information and internet activity.
HOW WE COLLECT PERSONAL INFORMATION
Typically, we receive personal information directly from our customers or their agents in the course of buying and selling goods and performing our services. We also collect personal information from prospects that contact us pursuant to our marketing efforts by telephone, mail or through our website (www.monex.com). Our web server collects information from visitors such as IP address, browser type and version, time zone setting, operating system and platform. If you contact us through our website, we will receive your name, email address and any comments included in your message.
Our website, like most websites, employs “cookies” and similar technologies. Cookies are small files that are stored on your computer or mobile device when you visit our website and allow us to recognize your browser and obtain information about your use of our website.
HOW WE USE PERSONAL INFORMATION
We use the personal information we collect from you to fulfill the purpose for which you provide it. For example, you may provide us with personal information in order for us to sell and deliver precious metals to you. We may also use your personal information: (1) to provide you with information, products or services that you request from us; (2) to contact you by telephone, email and mail concerning your Monex accounts; (3) to provide you by telephone, email and mail with alerts, event registrations and other notices concerning our products or services, or events or news, that may be of interest to you; (4) to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collections; (5) to improve our website and present its contents to you; (6) for testing, research, analysis and product development; and (7) for any other purpose with your consent.
DISCLOSURE OF PERSONAL INFORMATION
We may disclose personal information we collect from you: (1) to our affiliates; (2) to contractors, service providers, and other third parties we use to support our business; (3) to fulfill the purpose for which you provide it; (4) for any other purpose disclosed by us when you provide the information; (5) to comply with any court order, law or legal process, including responding to any government or regulatory request; (6) to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collections; (7) if we believe disclosure is necessary or appropriate to protect the rights, property or safety of us, our clients or others; or (8) with your consent. We do not sell or otherwise share personal information with third parties.
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access and disclosure. The use of, and access to, your personal information by us is restricted to employees and contractors who need to know that information to provide goods and services to you. We maintain physical, electronic and procedural safeguards to limit access to your nonpublic personal information.
Unfortunately, transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to us through our website or other electronic means. Any electronic transmission of personal information is at your own risk.
This Privacy Statement does not restrict our collection, use or disclosure of any aggregated information or information that does not identify, or cannot be reasonably linked to, any individual.
CHANGES TO OUR PRIVACY STATEMENT
We will post any changes we make to this Privacy Statement on our website. If we make material changes to how we treat personal information we collect from you, we will notify you by email or through a notice on our website homepage. The date this Privacy Statement was last revised is identified above. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting this Privacy Statement on our website to check for any changes.
By using the monex.com website, you allow us to collect and use your personal information as explained above.
Monex appreciates your business. If you have questions or comments about this Privacy Statement, please call us at 800-449-2727 or email us at .
For other matters, please contact us by telephone at 800-444-8317, by email at or by mail at: Monex Deposit Company, 4910 Birch Street, Newport Beach, CA 92660
YOUR CALIFORNIA PRIVACY RIGHTS
If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit our CCPA Privacy Notice.